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Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
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Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community Social engagement
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FAQ Forum Support Status of our services

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Cancellation

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Most frequently asked questions

I’ve unsubscribed. How do I return my Wi-Fi modem?

Before we get into the swing of things, know that based on the date you unsubscribe from your Home Internet plan: You have 15 days to return your Fizz...


How do I unsubscribe from Fizz Home Internet?

Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated...


How do I unsubscribe from Fizz Mobile?

Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated...


How to close a deceased customer’s account

To close an account following the death of a Fizz member contact our Customer Service team: simply click on the chat bubble located in the lower right...


Frequently topics on Community Hub

Refunding Issue

Hello, Thank you for your reply! I made a mistake on my previous plan (entered the wrong location of the internet installation), so I have to delet...

3

Technician never showed up - Unable to reschedule an installation ?

Technician was supposed to come yesterday between 12 and 5pm, he never showed up or called or notified me in any way that he wouldn't be coming. On th...

4
17

Getting the call add-on in place of unlimited minutes?

So I currently have unlimited minutes, but I really don't use my phone to make or receive a lot of calls. When I do, I usually use WhatsApp to do it. ...

10
18

How can i ask about the charges?

Hello there, I ordered a SIM card and activated the sim card but it is not working. I send 1000 messages to the Facebook page and twitter with no answ...

2
4

SIM supposedly arrived last Wednesday, but someone sticked it to my door 1h ago.

Ordered SIM 2 weeks ago. It was written in account that it was delivered on Wednesday, same thing on the delivery company page w tracking nb. I was to...

7
12

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