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Most frequently asked questions

I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...

Frequently topics on Community Hub

When will my refund be processed for cancelled phone order.

I have ordered an iPhone on November 19. Two months later and order had not shipped. The order status still said tracking number pending. Ok. So I wen...

5

Modem returned, I was charged 3 weeks later.... - COMMUNITY BEWARE WHEN CANCELLING

I am reposting this message to share with the community my experience with closing my home internet account.At the end of November I cancelled my serv...

3

Cancellation

Hi I canceled my Fizz plan 23 days ago but I still getting charges.What is going on and how can I get the refund?

2

Unfair inability to add data add ons after cancelling

Hi, I cancelled the monthly subscription because I saw a better deal. However it states pending unsubscription by end of this month. Ok, fine I will p...

4

Plan change canceled by system

So my mobile plan change, that I submitted for, was canceled by the system yesterday (one day before it was suppose to take effect). The reason Fizz g...

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Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

How do the promotional rebates offered on some phones sold by Fizz work?

What box size should I use to return my Fizz Wi-Fi modem?

How do I manage an appointment for a technician to visit my service address?