CCTS

Most frequently asked questions

Wireless and Internet Code

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it...

Resolving issues

Your feedback is important to us. Our main objective is to keep members like you happy with a service that’s as easy and efficient as possible. If an...

Frequently topics on Community Hub

Is your internet cutting often?

I reside in Downtown Quebec and my internet keeps going down at least once a week... I'm thinking of switching company because it is not reliable

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Wifi cuts off frequently when 5ghz and 2.4ghz are separated

I like to play games and I need maximum wifi for my games to perform well so I started using 5ghz by separating it to the 2.4ghz but since doing that ...

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Why does my home internet cut out 4 to 5 times a day

Home internet cuts out 4 to 5 times a day, why

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Internet constantly cuts out, and when it's on it's slow

Internet cuts out all the time, it's down more often than it is working.When it's working, it's slow; recent speed test was 1Mbps, but often it's so s...

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Daily cuts in home internet

Hi,For the past few weeks I had weekly 20min-1h cuts in my internet (I work from home so it's pretty bothersome). Fizz sent me some Videotron technici...

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